Citizens’ Housing and Planning Association, Inc.
The Massachusetts Homeownership Collaborative
The Collaborative Seal of Approval
Citizens’ Housing and Planning Association (CHAPA) is a statewide,
non-profit housing organization that manages The Massachusetts
Homeownership Collaborative, a collaboration of non-profit homebuyer
counseling agencies, lenders, real estate professionals, government
officials and other key players in the homeownership industry in
Massachusetts. Through the Massachusetts Homeownership Collaborative’s
“Seal of Approval,” the Collaborative sets minimum standards for
agencies providing homebuyer education and counseling. All agencies
that receive a Collaborative Seal of Approval are also expected to
adhere to the Collaborative’s “Code of Ethics”.
Merrimack Valley Housing Partnership (MVHP) has received a
Collaborative Seal of Approval. To maintain the Seal of Approval, MVHP
must provide homebuyer education classes targeted to low and moderate
income, first-time homebuyers, and cover the information about the
homebuying process that was determined by the Massachusetts
Homeownership Collaborative to be most important.
of MVHP’s homebuyer counseling program is to educate and counsel
prospective homebuyers to make informed, voluntary decisions regarding
the homebuyer counseling program, so that you understand any inherent
or unintentional biases they may have.
As manager of the Massachusetts Homeownership Collaborative and the
Collaborative Seal of Approval process, CHAPA wants to ensure that
anyone who attends a homebuyer education class from an agency with a
Collaborative Seal of Approval gets the best quality education possible.
If you have any concerns about the quality of the homebuyer education
you received, or have reason to believe MVHP is not adhering to the
Collaborative’s Code of Ethics, we want to hear from you! Your name will be kept strictly confidential. Please contact:
Massachusetts Homeownership Collaborative
CHAPA, 18 Tremont Street, Suite 401, Boston, MA 02108
Phone: (617) 742-0820 0r 1-800-HOME-111
Fax: (617) 742-3953 www.chapa.org
CHAPA may request the names of participants in MVHP’s classes, and
contact you to ask you about the quality of the education you received.
If you do not want to be contacted, please notify your homebuyer
CODE OF ETHICS
All homebuyer counseling agencies that receive a Collaborative Seal of Approval must adhere to the following Code of Ethics:
shall be the intent of the counseling agency, and its guest speakers to
educate and counsel prospective homebuyers to make informed, voluntary
decisions regarding the homebuying process.
counseling agency shall disclose to prospective homebuyers how its
counseling program is funded, including any financial support it
receives from lenders or other relevant institutions.
staff must not limit the choices of any prospective homebuyer by
directing the homebuyer to any one product or service, to the exclusion
of other products or services for which the homebuyer may be eligible.
staff must not have any personal stake, financial or otherwise, in
directing prospective homebuyers to any particular product or service.
staff and any guest speakers or other representatives must treat all
prospective homebuyers with professional respect and courtesy.